IB123 Posted December 30, 2023 Posted December 30, 2023 My family of 4 use a coin locker in Shinagawa to store our 1 lugguage and 1 backpack. We had to leave for Hiroshima but the locker is stuck ( won't open even with the green light on) and we had to leave behind the contents or missed our Shinkansen train. We have a 16 days initiary and will move around Japan every 2-3 days. Questions: 1. How can we get our belonging back? 2. Can the contents be ship to our next destination? Quote
Japan Station Posted December 30, 2023 Posted December 30, 2023 The best and fastest way to deal with locker issues is to contact station staff on the spot. ========================================================= The Japan National Tourism Organization (JNTO) operates a 24/7 multilingual call center service "Japan Visitor Hotline". If you are a foreign visitor to Japan and are in need of assistance, please contact us. Scope of support Support in the event of emergencies such as illness, disaster, etc., and general tourism information (current COVID-19 matters, introductions to medical institutions where consultations can be done in foreign languages, etc.) Languages English, Chinese, Korean Support provided Direct inquiries from visitors to Japan (as a general rule, we do not provide three-way interpretation or make reservations on behalf of visitors to Japan) TEL 050-3816-2787 (24 hours a day, 365 days a year) Quote
