Jump to content
Japan Station Forums

Help!Locker stuck !

Recommended Posts

My family of 4 use a coin locker in Shinagawa to store our 1 lugguage and 1 backpack. We had to leave for Hiroshima but the locker is stuck ( won't open even with the green light on) and we had to leave behind the contents or missed our Shinkansen train. We have a 16 days initiary and will move around Japan every 2-3 days. Questions: 1. How can we get our belonging back? 2. Can the contents be ship to our next destination?

Link to comment
Share on other sites

The best and fastest way to deal with locker issues is to contact station staff on the spot.


The Japan National Tourism Organization (JNTO) operates a 24/7 multilingual call center service "Japan Visitor Hotline".
If you are a foreign visitor to Japan and are in need of assistance, please contact us.

Scope of support

Support in the event of emergencies such as illness, disaster, etc., and general tourism information (current COVID-19 matters, introductions to medical institutions where consultations can be done in foreign languages, etc.)


English, Chinese, Korean

Support provided

Direct inquiries from visitors to Japan (as a general rule, we do not provide three-way interpretation or make reservations on behalf of visitors to Japan)


050-3816-2787 (24 hours a day, 365 days a year)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...