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  1. We are not related to jrailpass.com. Unfortunately, we cannot help with your enquiry.
  2. There is a Baggage Room at Osaka Station that offers storage for bulky items. You can find more information on this page at the end of the article: https://www.osakastation.com/osaka-station-lockers-and-luggage-storage/
  3. The last train leaves Nishikujo Station at 0:18 and arrives at Universal City at 0:23 You can find the complete schedule for your travel date on Hyperdia: http://www.hyperdia.com/cgi/en/search.html?dep_node=NISHIKUJO&arv_node=UNIVERSALCITY&via_node01=&via_node02=&via_node03=&year=2019&month=08&day=12&hour=23&minute=33&search_type=0&search_way=&transtime=undefined&sort=0&max_route=5&faretype=0&ship=off&lmlimit=null&search_target=route&facility=reserved&sum_target=7
  4. You can exchange the Japan Rail Pass voucher at JR-KYUSHU Ticket Office at Hakata station from 7:00 to 23:00
  5. All major credit cards (including Visa, Mastercard and AmericanExpress) are accepted at JR ticket offices. You can buy Shinkansen tickets a few days in advance at any JR ticket office, not only Shin-Osaka station. Tickets can also be reserved online and picked up at the station: http://www.westjr.co.jp/global/en/ticket/overview/
  6. Hi Terry, There are only two platforms at KIX JR station. One is usually used for Haruka Express and the other for JR Kansai Airport Rapid Service. It is really easy to navigate. Check the platform displays for the next JR Kansai Airport Rapid Service. The platform looks like this: All the Airport Rapid Services go to Kyobashi station.
  7. You can take Yurikamome Line from Tokyo International Cruise Terminal station to Shimbashi station and transfer there to Ginza subway line to Ueno. http://www.yurikamome.tokyo/ https://www.uenostation.com/tokyo-metro-ginza-line-for-shibuya-ginza-and-asakusa/ If you have luggage and there are several people traveling together it may be more practical to take a taxi.
  8. The Hokutetsu Bus company runs regular highway bus services between Kanazawa Station and Shirakawa-go. There are also services to Sugunuma in Gokayama from March to November. The bus to Gokayama takes just 1 hour. You can find more information on this page: https://www.kanazawastation.com/intercity-highway-buses-from-kanazawa/#Hokutetsu_Highway_Buses
  9. There is no set limit. The arrangements are made to provide extra capacity during busy holiday travel periods.
  10. The baggage room at Kyoto Station can arrange luggage delivery to Tokyo Station for you. You can find the details at the end of this article: https://www.kyotostation.com/kyoto-station-lockers-luggage-storage/ The delivery charges are listed on this page (generally between 1000 and 2000 yen depending on the size): http://www.kuronekoyamato.co.jp/ytc/en/search/estimate/kansai.html
  11. There is a Sagawa Cloak & Delivery counter inside the Tokyo Tourist Information Center on the 3rd floor at Basuta Shinjuku Expressway Bus Terminal. Open from 6:30am to 11:00pm. https://www.shinjukustation.com/shinjuku-station-lockers-luggage-storage-and-delivery/ Contact details on this page: http://www.sagawa-exp.co.jp/ttk/english/servicecenter/basta.html
  12. There are several car rental offices near Kyoto station. It is very easy to rent a car near Kyoto station. Here is our guide to renting a car in Kyoto: https://www.kyotostation.com/car-rental-in-kyoto/
  13. You can use this form to send comments to JR West: https://entry.jr-odekake.net/webapp/form/18112_quab_1/index.do
  14. JR Pass covers Hikari and Kodama shinkansen that run directly from Shin-Osaka to Odawara. With a JR Pass you can make seat reservations free at any JR ticket office. Hyperdia will show you the exact schedule on your travel date: http://www.hyperdia.com/cgi/en/search.html?dep_node=SHIN-OSAKA&arv_node=ODAWARA&via_node01=&via_node02=&via_node03=&year=2019&month=06&day=15&hour=09&minute=20&search_type=0&search_way=&transtime=undefined&sort=0&max_route=5&faretype=0&airplane=off&ship=off&sprnozomi=off&lmlimit=null&search_target=route&facility=reserved&sum_target=7
  15. Please refer to our Guide to Lost and Found in Japan: https://www.japanstation.com/complete-guide-to-lost-and-found-in-japan/