The best and fastest way to deal with locker issues is to contact station staff on the spot.
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The Japan National Tourism Organization (JNTO) operates a 24/7 multilingual call center service "Japan Visitor Hotline".
If you are a foreign visitor to Japan and are in need of assistance, please contact us.
Scope of support
Support in the event of emergencies such as illness, disaster, etc., and general tourism information (current COVID-19 matters, introductions to medical institutions where consultations can be done in foreign languages, etc.)
Languages
English, Chinese, Korean
Support provided
Direct inquiries from visitors to Japan (as a general rule, we do not provide three-way interpretation or make reservations on behalf of visitors to Japan)
TEL
050-3816-2787 (24 hours a day, 365 days a year)