Our family had reserved three seats from Kyoto to Narita on Jan 21, 2019, to depart from the G3 bus stop as advised at 22:15 and to arrive at Narita Airport Terminal 1 at 0656.. The bus never showed up and caused us to miss our connecting flight to Seoul on Jan 22. It was too late for us to try to get into Tokyo via the Shinkansen by then. This bus company cost us not only an extra night in a hotel in Kyoto but we would now have to spend time and money in changing our flight from Tokyo to Seoul. Extremely frustrating!! Stay away from this bus company!