Maureen Posted May 21, 2019 Share Posted May 21, 2019 I purchased three 7 day rail passes on the 24 March 2019 but the passes have not arrived. I contacted the website wwwjrailpass.com several times and sent an email and Facebook post on their site. They have not replied. My bank told me it has been paid to a company in Spain. Can anyone help me to tell me what can be done as we need the passes which begin on the 28 th June. I feel your company may be able to help with supplying phone number of the jrailpass agency and you would want to know this is happening to tourists. On the jrailpass Facebook there are many tourists stating they have had the same problem. Can you help pls. Domo arigata maureen Dawson- Smith Quote Link to comment Share on other sites More sharing options...
Japan Station Posted May 21, 2019 Share Posted May 21, 2019 We are not related to jrailpass.com. Unfortunately, we cannot help with your enquiry. Quote Link to comment Share on other sites More sharing options...