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Seat Reservation on Hayabusa Train

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I will be using JR Pass. I understand seat reservation is required on Hayabusa Train.

I have some questions regarding traveling from Shin-Hakodate-Hakuto station to Tokyo:
1. Can I make a reservation at Hakodate station? Is there a specific ticket office for this?
2. If I make an online reservation and choose Hakodate station to pick up the ticket, where is "Twinkle Plaza"? See this link:  https://www.eki-net.com/top/train_reservation/english/ticketwindow/index.html#jr_hokkaido


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