Japan Station

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  1. Japan Station

    Lost phone

    Unfortunately, there is no email address. This is the phone number for Lost & Found at Kyoto Station: 075-361-4601 (Japanese language only). If you are still in Japan, you may want to ask someone to make the call for you. Good luck and we hope you get your property back!
  2. Hello sstresslulu, Nankai trains on this line are standard commuter trains, not long distance limited express trains. There are no toilets and no food sold on these trains.
  3. To take the subway from the bus terminal you will need to walk about 500 m to Shinjuku-sanchome Station and take Fukutoshin Line to the next station Higashi-shinjuku Station
  4. Hi Annie, You cannot use a Suica card to travel between different regions. Suica is not really a pass, it's a prepaid transportation card that is loaded with cash and used for short trips within one region/city. You can find more information about IC cards here: https://www.japanstation.com/japans-prepaid-transportation-cards-ic-cards/ Also take a look at our Rail Travel in Japan Guide: https://www.japanstation.com/guide-to-rail-travel-in-japan/ Generally you don't need to book tickets in advance. Tickets can be bought on the day of travel or a few days earlier at any JR ticket office anywhere in Japan.
  5. Kansai Thru Pass can be used on The Nankai Airport Express without any extra charges. No reservations are required for this train and the journey time to Nankai Namba station is about 44 minutes. The Rapi:t Airport Express requires additional charges and seat reservations. The Rapi:t Airport Express takes 34-37 minutes to Nankai Namba station. You can find more details about these services on this page: https://www.osakastation.com/the-nankai-airport-line-the-airport-express-rapit-services-for-kansai-airport-namba/
  6. Yes, the taxi stand is on the 3rd floor at the bus terminal.
  7. Approximately 800 to 1000 yen depending on time of day and traffic conditions.
  8. You can find information about the baggage room at Shin-Osaka station in this post: https://forums.japanstation.com/topic/27-baggage-room-at-shin-osaka-station/
  9. Information about bus schedule and reservations in the last post in this topic:
  10. Hi Hani, The overnight bus question is covered in this topic: https://forums.japanstation.com/topic/20-transit-and-overnight-in-shin-hakodate-hokuto-station/ There are lockers at the station, but the station itself is closed overnight. There are no rooms/showers at the station where you can stay overnight. There is a new hotel right next to Shin Hakodate Hokuto station: Hotel La'gent Plaza Hakodate Hokuto If you take Hakodate Liner to Hakodate station you will find a wider selection of hotels there in all price ranges.
  11. The earliest Haruka service from Kyoto Station is at 5:46 am getting into Kansai Airport Station at 7:11. https://www.kyotostation.com/traveling-between-kyoto-and-kansai-international-airport/
  12. Hello Maria, You can find information about traveling from Kyoto to Kanazawa on this page: https://www.kanazawastation.com/traveling-between-kyoto-and-kanazawa/ The price of tickets fluctuates depending on when you buy it, but not by much. You can check the rates and departure times on https://www.kousokubus.net/JpnBus/en
  13. The best way to recover your property, if it was turned in, is to call during business hours. The lost and found contact number for Kyoto bus (Japanese language only): Traffic Bureau Inquiry Office (bus) : 075-801-2561
  14. You can return an ICOCA card and get a refund at a JR ticket office. The Central JR ticket office at Kyoto Station opens at 5:30 am.
  15. Generally, you can use a locker for a maximum of three days. After three days your property will be transferred to another storage area. If your property is not claimed from storage within 30 days it will be disposed of. We suggest that you contact tourist information counter at Osaka Station to confirm exactly how the three days are counted, the fee and if the locker will be accessible in early morning. https://www.osakastation.com/osaka-station-city-facilities/
  16. Yes, you can use a Suica Card to travel from KIX to Namba on Nankai Line. All major IC cards in Japan are inter-operable between the regions, if you can use ICOCA in Kansai region then you can use Suica. Here is a map where ICOCA can be used in Kansai: https://www.westjr.co.jp/global/en/ticket/icoca-haruka/pdf/icoca_area.pdf Going from KIX to Namba you can take The Airport Express commuter train (44 minutes) and The Rapi:t Airport Express (34-37 minutes). For the commuter train just go through the gates with your Suica card. The fare is 920 yen one way. For The Rapi:t Airport Express you need to buy a reserved seat ticket at the machine or at the counter. The fare is 1130 yen one way. You can find more details here: https://www.osakastation.com/the-nankai-airport-line-the-airport-express-rapit-services-for-kansai-airport-namba/
  17. Do you plan to use a Japan Rail Pass? With a Japan Rail Pass you can make free seat reservations for Haruka and Shinkansen at any JR ticket office, including the one at Kansai Airport. Walk up to a JR ticket counter, show your JR Pass and say that you want to reserve seats on Haruka at a specific time and Hikari Shinkansen at a specific time (30 min after Haruka arrival). If you don't have a JR Pass, the process is the same but you select trains/seats and pay for tickets at the same time. https://www.kyotostation.com/buying-tickets-at-kyoto-station/#shinkansentickets
  18. 15 minutes is more than enough to transfer from Haruka to Shinkansen (platform 30 to 12) as long as you don't stop anywhere along the way. Kyoto Station is not as complex as Tokyo or Shinjuku. There are clear signs at the station. Follow the signs to Shinkansen tracks. You can see the station layout and what the signs look like on this page: https://www.kyotostation.com/kyoto-station-map-finding-your-way/ Alternatively, when reserving your tickets select the next Shinkansen train, Nozomi run every 10-15 min, Hikari (covered by Japan Rails Pass) about every 30 min. Hyperdia shows the fastest route, but you are free to pick a connecting train at a later time when making a reservation.
  19. Travelers with a JR East-South Hokkaido Rail Pass can reserve seats online but the tickets have to be picked up before 9pm on the day before travel. https://www.eki-net.com/pc/jreast-shinkansen-reservation/English/wb/common/Menu/Menu.aspx > When using a Rail Pass to book a reserved seat ticket, the ticket should be picked up within the valid area of the pass. Picking up the ticket outside the valid area will result in a reserved seat charge as though the pass were not being used. > Please collect your tickets before 9:00 p.m. (21:00, Japan Standard Time) of the day before your departure. Tickets cannot be collected on the day of departure. There are usually seats available on the day of travel. You can make seat reservations after you arrive in Japan and activate your pass.
  20. There is no contact email on the website. You can try calling them: +81-3-5361-8750 Some information you may find useful: http://www.sagawa-exp.co.jp/ttk/english/service/tenimotsu.html Q08.Do I need to pre-book to store baggage? There is no need to pre-book. However, if you want to use the service as a group we will be able to offer a smoother service if you contact us in advance. Q10.Can I store golf bags, skis, surfboards, snowboards, golf clubs, musical instruments or bicycles? Yes. However, please understand that the maximum size per item is the “200 Size”. Q01.Are there any size restrictions for baggage? Baggage must be 200 cm or less in total dimensions of the three sides, and 30 kg or less in weight.
  21. There is a Sagawa Cloak & Delivery counter inside the Tokyo Tourist Information Center on the 3rd floor at Basuta Shinjuku Expressway Bus Terminal. Open from 6:30am to 11:00pm. https://www.shinjukustation.com/shinjuku-station-lockers-luggage-storage-and-delivery/ Contact details on this page: http://www.sagawa-exp.co.jp/ttk/english/servicecenter/basta.html
  22. You can get a bus from Shinjuku Express Bus Terminal to Disneyland. http://info.tokyodisneyresort.jp/en/access/bus/shinjuku.html More info about the bus terminal: https://www.shinjukustation.com/new-shinjuku-expressway-bus-terminal-basuta-shinjuku/
  23. Seibu Shinjuku station is on the East side of the main JR Shinjuku Station and Washington Hotel is on the West side. It will take about 20 minutes to walk. Washington Hotel is next to Tokyo Metropolitan Government building. There is an underground walkway from the West side of the station (just follow the signs to Tokyo Metropolitan Government building). If you have a lot of luggage taking a taxi is probably a good idea. http://shinjuku.washington-hotels.jp/location/
  24. We are very happy to hear that your lost property was returned to you.
  25. There is a locker room on the second floor of the station building with lockers of various sizes. It's open only from 6:00 to 22:00